Why this role matters
Customer Success at Enersee is not “support.” It’s strategy, growth, and trust-building.
You’ll be the face and voice of Enersee to some of Europe’s biggest brands. Think Lidl, Ahold Delhaize, Veolia, Stad Kortrijk, and more. Your mission: turn great onboarding into long-term impact and commercial expansion. And since you'll be the only dedicated Customer Success Manager, you'll help shape what success looks like. Both for our clients and for us as a company.
What you’ll do
- Be the go-to person for our enterprise clients, building strong, strategic partnerships.
- Own onboarding together with our product team: align stakeholders, set up integrations, and define goals.
- Translate customer goals into real outcomes (and growing contracts).
- Design business cases to help clients scale from pilot to full rollout.
- Spot opportunities to expand usage, drive renewals, and increase client impact. And then act on them.
- Collect and organize feedback from users, feeding insights back to product and tech teams.
- Build dashboards in HubSpot to track revenue and expansion.
- Shape and scale our Customer Success practices as we grow.
Our Ideal hire
We’re building a team of brilliant, ambitious people who want to do meaningful work. You might be a match if you’re a curious thinker and a fast do-er, with:
- Experience in Customer Success, Account Management, or a related role in a tech startup, scale-up, or comparable (Enterprise) clients.
- A proactive mindset: you don’t wait for problems to solve them.
- Great comms skills. You can simplify complex ideas for any audience.
- Strategic thinking & commercial instincts. Spot opportunities and seize them.
- Analytical skills: you love digging into customer data & feedback.
- A strong interest in energy, sustainability, and tech (Energy experience = big plus!)
- Fluent English + one other EU language (Dutch, French, or German preferred)
- Experience with Hubspot, Mixpanel, Intercom, or BI tools is a plus.
Don’t check every box?
Smart people don’t always follow straight lines. If you believe in what we’re doing and think you can help us grow, we want to hear from you. 🚀
What we offer you in return
We want you to grow with us and benefit from the impact you make.
Compensation
- €5000,- tot 6500,- gross base salary per month, excluding holiday allowance (but it also highly depends on what you bring to the table)
- Performance bonus (up to €25K/year)
- Stock options. You grow, we grow
Benefits (Belgian-style!)
- 13th month salary + double vacation pay
- Company car (worth €35–50K) or mobility budget + extra salary
- Meal vouchers (€8/day)
- Charging card for your EV (also usable privately)
- Hospital insurance for you (free) + discounts for family
- Laptop + smartphone, incl. €30/month for phone & internet
Want to help build the clean energy future through tech, partnerships, and purpose?
Apply now and let’s talk. Also, feel free to directly reach out to our Recruitment: kelly.rapmund@enersee.ai - she is eager to have a chat!
